Frequently Asked Questions
Shipping and Handling
- Q: Where will the product be shipped from?
A: The United States.
- Q: How long will it take for the product to arrive?
A: Typical delivery time frame is between 14 to 21 business days however, you may receive your items much earlier. All orders are shipped with tracking numbers so you can track it every step of the way! Packages may be faced with delays beyond our control such as postal delays. We have email support. Please contact us if you need assistance.
Returns and Refunds
- Q: What do I do if my item is sent broken?
A: Please contact us for a refund or a replacement.
- Q: Do you offer refunds or returns?
A: Yes, for more information please read our return policy page.
IPL Laser Hair Remover
- Q: What is IPL?
A: IPL stands for intense pulsed light. It’s a type of light therapy used to treat wrinkles, spots, and unwanted hair. You can find out more about this technology at https://www.healthline.com/health/ipl-treatment
- Q: How does IPL work?
A: IPL emits light of many different wavelengths, like a photo flash, into the skin. The IPL light is absorbed by the melanin in the hair follicle below the skin. The light turns into heat and kills the cells that cause the hair to grow.
- Q: Does IPL work on all hair colors?
A: It works on (naturally) dark blonde, brown, and black hair but does not work on red, light-blonde and white/grey hair.
- Q: Does IPL work on all skin tones?
A: It works on skin tones ranging from very white to dark brown but does not work on very dark skin.
- Q: Can I use IPL on any body part?
A: Yes, our IPL Laser hair remover can be used on all body parts such as armpits, legs, bikini area, face, body, chin, chest and back.
- Q: Is IPL safe to use?
A: The IPL technology is generally considered safe to use as the emitted light is less concentrated. Due to this reason, IPL has become popular for at-home hair removal treatments.
Keeping safety in mind, we always advise you to exercise caution when using the device as it may not be suitable for everyone. Do not use it on moles or dark freckles. Check with your doctor if you are not sure or if your skin is very sensitive to light.
- Q: Does IPL cause any pain?
A: While everyone's experience is different, most people experience a slight discomfort but it is not painful as some other treatments could be.
- Q: How do I use the IPL Laser hair remover for the best results?
A: Always shave excess hair before using out IPL Laser hair remover. Select the suitable energy level from the 5 levels of light intensity that the device provides and place the contact surface on your skin. For optimal results, use the device regularly for 6 months with one week between treatments.
- Q: For how long should I use the IPL Laser hair remover during each treatment?
A: Follow these general guidelines for each treatment: Use the device for about 3 minutes on face, 15 minutes to remove hair on arms, and 25 minutes on legs, underarms and other places that have rough hair.
- Q: How is the IPL Laser hair remover powered?
A: The IPL Laser hair remover is powered using a USB charging cable which is included in the package.
- Q: How do I use the blackhead remover?
A: Follow these instructions for the blackhead remover to be effective:
STEP 1: Clean your face, use a blackhead Export liquid or facial steamer or a hot towel for 3-5 minutes to open the pore.STEP 2: According to your requirements, choose among the Five Level Suction. Start with the lowest.STEP 3: Move the blackhead cleanser back and forth around the pore with a constant speed, slowly. Do not stay in one place for too long to avoid injury, and do not pressit hardly or pull vertically. If the skin swells, stop immediately.STEP 4: After washing your face, use ice towel or cold water or shrinking liquid to restore the treated pore.
- Q: Is the blackhead remover safe to use?
A: The blackhead remover is a popular device to remove blackheads, clean pores and grease.
Keeping safety in mind, we always advise you to exercise caution when using the device as it may not be suitable for everyone. Always follow the instructions on how to use in order to avoid injuries. Check with your doctor if you are not sure.
- Q: How many suctions heads does the blackhead remover come with?
A: The Standard and Powerful types come with 5 suction heads. The New Standard type comes with 6 suction heads.
- Q: Do all types of blackhead removers come with the facial cleansing and isolation pads?
A: No, just the Powerful type includes the facial cleansing and isolation pads.
- Q: How is the blackhead remover powered?
A: The blackhead remover is powered using a USB charging cable which is included in the package.